Products purchased from Symbolwatches are covered by an unconditional 14-day return guarantee.

RETURN CONDITIONS

Returns are not accepted for products whose original packaging has been damaged, which have lost their resaleability, or which can no longer be purchased by another customer.
Products whose detail pages state "Cannot be returned or exchanged" are not eligible for return or exchange.
Returns that are not made in accordance with the return procedure are not guaranteed to be processed.

RETURN PROCEDURE

Go to your Orders page from the My Account area. To access your Orders page, click here.
On the Orders page, select the order you would like to return or exchange.
On the order detail page, click the "RETURN" button at the bottom right.
On the screen that opens, select the product you wish to return, briefly state your reason for the return and click the "SEND RETURN/EXCHANGE REQUEST" button.

As soon as you complete the steps above, your return request will reach us. One of our customer representatives will then contact you by email to assist you with your return or exchange.

Symbolwatches is not responsible for any issues arising from returns made without following the steps above.

When your returned product(s) reach us, the necessary checks will be carried out to confirm compliance with the return conditions, and you will be informed within 2 (two) business days. For products that meet the return conditions, you may request an EXCHANGE for another product of your choice, ask for STORE CREDIT to be issued for use on your next order, or request a REFUND.

SHIPPING COSTS

If the product(s) to be returned are sent with our contracted carrier, Yurtiçi/Loomis Kargo, the shipping cost will be covered by us.
For returns sent through a company other than our contracted carrier, the shipping cost is borne by the customer. For returns sent cash on delivery through a carrier other than our contracted carrier, the shipping cost will be deducted from the refund amount.
For returns sent from outside Turkey, the shipping cost is borne by the customer.
If an exchange is chosen as the return option, the shipping cost will be covered by Permun. If the product received in the exchange is subsequently returned, the shipping cost will be borne by the customer.

IMPORTANT NOTES

If the product you wish to return is a watch or jewellery, it must be returned complete with its warranty card, certificate (if any), user manual, accessories and all other original package contents. Returns of products with missing original package contents, or of used products, are not accepted.
Returns of personalised products are not accepted.
Returns of products specially sourced or manufactured for an order are not accepted.
If any undesirable condition such as crushing or damage is noticed on Symbolwatches products, a photograph of the product must be taken, without damaging the packaging, on the day the shipment arrives and sent to www.symbolwatches.com.
If your returned products meet the return conditions, refunds are issued within 10 days of the product reaching us. You may follow the subsequent process with your bank.

PLEASE SEND YOUR RETURNED PRODUCTS TO THE ADDRESS BELOW IN THEIR ORIGINAL PACKAGING, TOGETHER WITH A NOTE STATING YOUR REASON FOR RETURN AND THE ORIGINAL INVOICE.

** If the invoice for the product you wish to return was issued to a company, you must send it back together with a return invoice issued by that company. The return invoice must be issued excluding the shipping charge (as product unit price + VAT). Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.

Return and Exchange Policy